Returns & Exchanges
We want you to love your wool garments as much as we do, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our goal is to ensure you find the perfect fit and style for your sustainable wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is submitted, we will email you a prepaid shipping label to print and attach to your return package.
Pack and Ship
Place your items in their original packaging if possible and drop the package off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing